NMMA CSI AWARD
COBALT BOATS - OUTBOARD
NMMA CSI AWARD
COBALT BOATS – OUTBOARD
Cobalt confidence isn’t loud. It’s verified.
What this means for your weekends
- Confidence at delivery clear walkthrough, setup, answers.
- Clear support simple communication and help when you need it.
- More water time fewer friction points, more enjoyment.
Stop guessing. Find your outboard match.
The Marine Industry CSI Program currently sends more than 275,000 surveys annually for the participating manufacturers. The response data is shared with manufacturers to improve the quality of their products, develop support programs, track trends, and monitor/advance their customer satisfaction efforts.
Each year the Marine Industry CSI Awards Program honors participating manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the consumer. Manufacturers can win a Marine Industry CSI Award by achieving a 90% or higher standard of excellence in initial customer satisfaction over an annual award period. This measurement is based on responses provided by customers purchasing a new boat and/or engine. Participating manufacturers are required to survey at least 80% of their customers that purchased units during a calendar year to be eligible for an award.
